EFFECTIVE JUNE 2010
CUSTOMER ONLINE ACCOUNT ACCESS AND BILL PAY
You now have the ability to access your Mallory Valley water billing and account information through our website! By setting up your account with a user name and password through our secure site, you can now View your Billing History, View your water usage history, View your monthly meter readings, Updae your phone numbers and email address, Track your monthly payments and Pay your water bills. Click on the link above that says Customer Account Access to get started today!
You can view instructions to set up your online account access by clicking HERE.
EFFECTIVE JUNE 2010
CUSTOMER NOTIFICATIONS BY PHONE
The District has implemented a new automatic outbound customer notification system by phone. In an emergency, we will be able to quickly notify you through a recorded message of a potential water service outage in your area. We will also use this system to notify you of a delinquent balance on your account that could be subject to disconnection. We will continue to mail separate delinquent notices as well. This phone call will be an additional way to notify our customers before disconnection occurs. In addition, we will use this system to notify our customers of excessive water usage. While customer water usage can vary greatly, we do our best to notify you in the event your water consumption for the current billing period is considerably higher than normal. Your account will be flagged for a phone call if your current water usage is at least three times higher than your previous 13-month average water usage. In the future, this system will be used for other types of notifications as well.
In order to reach you, we need your current phone number! If you don't think we have your current phone number, please call our office at 615-628-0237 and we will be happy to take your information.
EFFECTIVE MARCH 2010
NOTICE REGARDING COMPOUND WATER METERS
Please read the notice below which will explain changes that you need to be aware of.
EFFECTIVE MARCH 2010
DISCONNECTION POLICY FOR DELINQUENT ACCOUNTS
If you have more than one type of water service (Domestic meter, Fire meter and/or Irrigation meter) then your services have now been combined into one Mallory Valley account number. Consequently, your account balances for each type of water service have been combined as well. You will now receive one bill and make one payment for multiple water services at a single location. A delinquent balance on your account for any water service will result in termination of your Domestic water meter service until the full account balance is paid. Late fees and Reconnection fees will also apply.
Please click on the link below to review the District's disconnection policy.
Mallory Valley Disconnection Policy
EFFECTIVE DECEMBER 2009
IMPROVED WATER PRESSURE
In an effort to continue providing an adequate water supply to our customers, the District has completed phase one of a water line transmission project which will better serve our present and future customers. Many of you will notice improved water pressures with the addition of a new water storage tank located adjacent to Lynnwood Way. The newly constructed tank will improve deficiencies previously existing in the system relative to low water pressure. If you are experiencing water pressure that is excessive, you might want to consider adjusting the pressure reducing valve (PRV) installed on your system. If you do not currently have a PRV, most plumbing contractors are capable of installing one for you.
We are pleased to have completed the project in a timely manner and were successful in developing our system to provide adequate water at present and in support of future development.
Your home and/or business should be equipped with a Pressure Reducer Valve. To learn more about Pressure Reducer Valves, click here.
EFFECTIVE FEBRUARY 2009
WATER RATE ADJUSTMENT
Water usage between 0 and 20,000 gallons will be charged at $4.50 per 1,000 gallons
Water usage above 20,000 gallons will be charged at $5.50 per 1,000 gallons
Please CLICK HERE for additional information.
EFFECTIVE JANUARY 2009
RATE ADJUSTMENT ON FIRE PROTECTION SPRINKLER SYSTEMS
BEGINNING JANUARY 2009, The District will implement a new revised structure for fire sprinkler systems based upon meter size rather than the number of sprinkler heads in the building. Meter size is a more accurate measure of the demand for water from a fire sprinkler system than the number of sprinkler heads. The District has determined that charges for fire sprinkler systems directly related to the amount of water required for operation should be used to recover its costs of providing water for fire sprinkler systems.
The District will experience less than a 1% increase in the total revenue it receives from the revised fire sprinkler system charges; however, an individual customer may notice a difference greater or less than this amount in its individual bill depending upon the number of sprinkler heads which the customer's charge is currently based.
For additional information, including pricing, please click here : Fire Sprinkler Systems.
EFFECTIVE JANUARY 2009
IRRIGATION LEAK ADJUSTMENTS
Mallory Valley will no longer allow leak adjustments of any kind to an irrigation system.
EFFECTIVE NOVEMBER 2008
CITY OF FRANKLIN SEWER & TRASH SERVICE BILLING CHANGES
As of November 2008, Mallory Valley will no longer send City of Franklin customers a combined billing statement for water, sewer and trash services. Your water is provided by Mallory Valley. Your sewer and trash service is provided by the City of Franklin. Please click on this link to read more details : City of Franklin sewer and landfill services.
CROSS CONNECTION TESTING PROGRAM
Cross connection is the undesirable reversal of water from its intended direction in any plumbing or pipeline system. A backflow prevention device that is properly installed, tested and maintained can reliably prevent the backflow of water of an unknown quality from flowing back into the community’s water system.
The State of Tennessee requires a backflow device to be installed and tested annually for all commercial buildings with domestic, fire and/or irrigation systems and also on irrrigation systems for residential homes.
A uniformed member of our staff will test your domestic and/or irrigation backflow device(s) each year. Mallory Valley has contracted with Fire Sprinkler, LLC to complete testing of commercial fire protection backflow devices. Whether commercial or residential, the cost per device and visit is $40.00. Your device(s) will be tested annually and you will receive a bill from Mallory Valley.
If your device fails testing, Mallory Valley may repair your backflow device(s) and perform a re-test. We offer the repair service at the cost of parts/materials plus $40 per hour for labor. We offer this service to help our customers and to maintain compliance with the State of Tennessee.
For more information on cross connection, please click here: Backflow Prevention.
Our maintenance staff is available for emergencies 24 hours a day and 7 days a week. You can reach a member of our maintenance staff by calling 615-628-0237. A representative will answer your call and take a message. Your call will be returned by a member of our maintenance staff within 30 minutes.
A service fee may apply.
Mallory Valley is on Facebook! Become a Fan! Click HERE. 
465 Duke Drive
Franklin 37067
Office 615-628-0237
Fax 615-628-0241
This institution is an equal opportunity provider, and employer.
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