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Thanksgiving Hours 

Our office will be closed Thursday, November 26th  and Friday, November 27th

in observance of the Thanksgiving holiday.

In case of an emergency please call (615)628-0237



Did you know that less than 1% of the fresh water on Earth is accessible for use?

Holidays bring people together which can increase water use. Visit our Water Conservation page for tips on ways to conserve. 


Water Conservation 

We have new material to share with you that was suggested to us by a volunteer at Brenham Community Center in Texas.  She had a group of children working on a water conservation project that found our website and the following page very helpful! 

Please click here to check it out. 

We are also adding this link to our water conservation page. 



"When it comes to conserving water, small adjustments can have a big impact."

Click the icon below to view several ways to conserve water. 

More information can be found at



About Cumberland River Copmpact- 

"Since 1997, the Cumberland River Compact and its members have worked to improve the quality of water in the Cumberland River Basin, and in doing so, to improve the quality of life of our basin’s communities. There’s still much to be done, but we intend to do it!

We believe that water quality and a healthy environment are fundamental to sustainable, strong local economies. Since our founding, we’ve worked cooperatively with local, state and federal agencies, farmers, businesses, technical professionals, local officials, neighborhood groups, and other watershed stakeholders who share this belief. All to ensure clean and abundant water sources that support, life, recreation, and economic well-being throughout the Basin.

Water has always been and will always be our lifeline. It nourishes and feeds us and transports our commodities. It defines our cultural heritage. It allows us to teach our children the joy of fishing, swimming, and exploration. In the Cumberland River Basin, our water is also home to some of the most diverse, and incredible communities of freshwater plants and animals on Earth.

There are many ways to make a meaningful impactTake a look at our GET INVOLVED pages for ways to become a memberdonatevolunteer, or more. Together, we will make a difference!" 

Information obtained from Please visit their website for more useful information and great public events!

Rain Barrels-

Rain barrels collect and store rainwater.  Just think of the money you could save by using collected rainwater for your plants and gardens!

The Cumberland River Compact have rain barrels available for only $40! Or you can visit their website for instructions on how to build one. Please click here for more information. 

We think that they are so useful that we bought one for our office.  We decided to spruce ours up a bit...






Please also remember to check out our Water Conservation page on our website. A new helpful link has been added! 


 When it comes to a home’s irrigation system, a little maintenance goes a long way. This spring, encourage homeowners and other customers to do a little “sprinkler spruce-up” by using the facts and tips below. By encouraging your constituents to properly maintain their irrigation systems or have them inspected and repaired by a certified irrigation professional, you will promote water-smart landscapes in your community.


Irrigation Water Use Facts

  •  Residential outdoor water use across the United States accounts for nearly 9 billion gallons of water each day, mainly for landscape irrigation.

  • Experts estimate that as much as half of the water we use outdoors is being wasted due to evaporation, wind, or runoff caused by inefficient irrigation methods and systems.

  • Homes with clock-timer-controlled irrigation systems use about 50 percent more water outdoors than homes without irrigation systems. Your system can waste even more if it’s programmed incorrectly, a sprinkler head is pointed in the wrong direction, or you have a leak.

  • A clock-timer-controlled irrigation system that isn’t properly programmed or maintained can waste as much as 30,000 gallons of water annually.

  • A broken or missing sprinkler head could waste as much as 25,000 gallons of water and more than $90 over a six-month irrigation season.

 Simple Tips for Sprucing Up Your Sprinkler

Before watering this spring, spruce up your irrigation system by remembering four simple steps: inspect, connect, direct, and select.

  • Inspect. Check your system for clogged, broken or missing sprinkler heads. Better yet, go with a pro—find an irrigation professional certified by a WaterSense labeled program to do the work for you. 
  • Connect. Examine points where the sprinkler heads connect to pipes/hoses. If water pools in your landscape or you have large soggy areas, you could have a leak in your system. A leak about as small as the tip of a ballpoint pen (or 1/32nd of an inch) can waste about 6,300 gallons of water per month. 
  • Direct. Are you watering the driveway, house, or sidewalk instead of your yard? Redirect sprinklers to apply water only to the landscape.
  • Select. An improperly scheduled irrigation controller can waste a lot of water and money. Update your system’s schedule with the seasons, or select a WaterSense labeled controller to take the guesswork out of scheduling.

For more tips, visit the WaterSense website at



The District's 2015 Water Quality Report is now available.  You may view a copy of our report HERE.  Please contact our office at 615-628-0237 if you would like to receive a paper copy of the 2015 report.  We will be happy to mail one to you at no charge, or you can stop by our office and pick one up.  The State of Tennessee and the Environmental Protection Agency (EPA) require water systems to test and report on a regular basis to ensure safety and quality. 



 District staff and local fire departments periodically and routinely flush hydrants throughout the District as a part of routine maintenance.  The hydrants are flushed to maintain water quality. However, this process could stir sediment and cause temporary discoloration of your drinking water.  If you experience any water quality issues such as cloudy or dirty water, we would recommend that you run your faucets for at least a few minutes to clear your service line. There is no known harmful effect on health due to discolored water from flushing. 



Think you may have a leaking toilet? Stop by our office for a free leak detection kit and save with each flush!  Looking for more ways to save water?  The EPA WaterSense calculator can help you estimate water, energy and utility bill savings from the installation of WaterSense labeled products.  For more information and to use the savings calculator, please visit the EPA's website.  EPA WaterSense Calculator



Your home and/or business should be equipped with a Pressure Reducer Valve. 
To learn more about Pressure Reducer Valves, click here.



Commercial backflow testing begins February 2015

Residential irrigation backflow testing begins June 2015


Cross connection is the undesirable reversal of water from its intended direction in any plumbing or pipeline system. A backflow prevention device that is properly installed, tested and maintained can reliably prevent the backflow of water of an unknown quality from flowing back into the community’s water system.

The State of Tennessee requires a backflow device to be installed and tested annually for all commercial buildings with domestic, fire and/or irrigation systems and also on irrigation systems for residential homes.  A uniformed member of our staff will test your backflow device(s) each year.  Whether commercial or residential, the cost per device and visit is $40.00. Your device(s) will be tested annually and you will receive a bill from Mallory Valley. 

For more information on cross connection, please click here: Backflow Prevention.

A cross connection is a situation where a possible source of contamination is directly linked to our public water system.  For example, if the end of your garden hose is connected to a chemical container, swimming pool or other contaminant during a water main break or fire, the substance can be siphoned back into the water system.  This condition, known as cross connection, could cause a public health hazard.  Backflow Devices are available to prevent this and other cross connection problems and are required by the State of Tennessee for all Commercial customers and all Residential customers with an irrigation system.  Please help us provide a safe supply of drinking water to all of our customers.  

For more information on cross connections and how to protect against them, please call our office at 615-628-0237.  Thank you!


A member of our maintenance staff is available 24 hours a day, 7 days a week for water related emergencies and water outages.  If you need immediate assistance, please call 615.628.0237 and a member of our maintenance staff will promptly return your call.  A service fee may apply for after hours service calls and payment will be due at the time  service is provided. The District excepts checks or on-line credit card payment for emergency call service fees.  Please Note: For customer service and maintenance, or other non-emergency issues, our technicians will not be dispatched between the hours of 8:00 pm and 7:30 am.


If FULL payment of your balance due is not received in our office within 60 days of the statement date, then your service is subject to disconnection.  In addition, your entire past due balance will be due and payable at that time - including those past due balances that are less than 60 days past due.  Reconnection fees will also apply.  The District excepts checks or on-line credit card payment for emergency call service fees and payments.  For the safety of our technicians, the District will not reconnect water service between the hours of 8:00 pm and 7:30 am.


Suspicious Activity?    Only uniformed District personnel should be seen inspecting and maintaining water meters and other public water system infrastructure.  If you see any suspicious activity, please contact our office or the local police department. 






465 Duke Drive • Franklin • 37067

 Office 615-628-0237 • Fax 615-628-0241


This institution is an equal opportunity provider,and employer.    

Important Notice: The information contained on this website does not purport to be complete and may not be completely up-to-date or accurate. Do not make decisions or incur obligations based upon the information contained in this Internet site. All information or summaries of information contained on this Internet site are subject to the exact provisions of the complete and current documents.