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Take the pledge with EPA WaterSense and save water. What's to lose? Not water.

Just follow the link below to get started. 

They have even prepared a handy checklist to help you save water all year long.



 As the temperature outside drops it increases the risk for pipes, hoses and other fixtures to freeze, which can create water loss.

 Please click here to receive helpful tips for protecting your home! 




We have posted new links with great Water Conservation information and tips.

Click here to be directed to an article on This article was discovered and recommended to us by a middle school class in Daly City.  Even children are getting involved in water conserrvation! 

Click here for another great article on 

You can also find the links on our water conservation page.



‘Tis the Season to Save!

The average American will spend $700 to $900 during this Holiday season. Why not save in other areas to make up for it! With just a few water saving tips you would be surprised by how much water and money you will save. The tips below were found from, where you can find several other great tips. 


You've purchased some WaterSense labeled products and started down the road to savings, but don't stop there. There are lots of things you can do in your own home to reduce water use and get more from less. Just follow our simple tips below to get started!

Here, there, and everywhere: 

  • Fix a Leak: Small household leaks can add up to gallons of water lost every day. That's why WaterSense reminds Americans to check their plumbing fixtures and irrigation systems each year in March during Fix a Leak Week.


In the bathroom—where over half of all water use inside a home takes place:

  •  Turn off the tap while shaving or brushing teeth.
  • Showers use less water than baths, as long as you keep an eye on how long you've been lathering up!
  • Learn tips on how to Shower Better here!


In the kitchen- whip up a batch of big water savings:

  • Plug up the sink or use a wash basin if washing dishes by hand.
  • Use a dishwasher; and when you do, make sure it's fully loaded!
  • While you're at it, scrape that plate instead of rinsing before loading it into the dishwasher.
  • Keep a pitcher of drinking water in the refrigerator instead of letting the faucet run until the water is cool.
  • Thaw in the refrigerator overnight rather than using a running tap of hot water.
  • Add food wastes to your compost pile instead of using the garbage disposal.


In the laundry room—where you can be clean AND green:

  • Wash only full loads of laundry or use the appropriate water level or load size selection on the washing machine.




The District's 2013 Water Quality Report is now available.  You may view a copy of our report HERE.  Please contact our office at 615-628-0237 if you would like to receive a paper copy of the 2013 report.  We will be happy to mail one to you at no charge, or you can stop by our office and pick one up.  The State of Tennessee and the Environmental Protection Agency (EPA) require water systems to test and report on a regular basis to ensure safety and quality. 




 District staff and local fire departments periodically and routinely flush hydrants throughout the District as a part of routine maintenance.  The hydrants are flushed to maintain water quality. However, this process could stir sediment and cause temporary discoloration of your drinking water.  If you experience any water quality issues such as cloudy or dirty water, we would recommend that you run your faucets for at least a few minutes to clear your service line. There is no known harmful effect on health due to discolored water from flushing. 




Think you may have a leaking toilet? Stop by our office for a free leak detection kit and save with each flush!  Looking for more ways to save water?  The EPA WaterSense calculator can help you estimate water, energy and utility bill savings from the installation of WaterSense labeled products.  For more information and to use the savings calculator, please visit the EPA's website.  EPA WaterSense Calculator





If FULL payment of your balance due is not received in our office within 60 days of the statement date, then your service is subject to disconnection.  In addition, your entire past due balance will be due and payable at that time - including those past due balances that are less than 60 days past due.  Reconnection Fees will also apply.  For the safety of our technicians, the District will not reconnect water service between the hours of 8:30 pm and 7:30 am.




Your home and/or business should be equipped with a Pressure Reducer Valve. 

To learn more about Pressure Reducer Valves, click here.




Commercial backflow testing begins February 2015

Residential irrigation backflow testing begins June 2015


Cross connection is the undesirable reversal of water from its intended direction in any plumbing or pipeline system. A backflow prevention device that is properly installed, tested and maintained can reliably prevent the backflow of water of an unknown quality from flowing back into the community’s water system.

The State of Tennessee requires a backflow device to be installed and tested annually for all commercial buildings with domestic, fire and/or irrigation systems and also on irrigation systems for residential homes.  A uniformed member of our staff will test your backflow device(s) each year.  Whether commercial or residential, the cost per device and visit is $40.00. Your device(s) will be tested annually and you will receive a bill from Mallory Valley.  If your device fails testing, Mallory Valley may repair your backflow device(s) and perform a re-test.  We offer the repair service at the cost of parts/materials plus $40 per hour for labor.  We offer this service to help our customers and to maintain compliance with the State of Tennessee.

For more information on cross connection, please click here: Backflow Prevention.


Over the next few weeks, the cooler temperatures will bring people outdoors to work in their yards and gardens.  And, many will begin getting their swimming pools ready for winter.  Mallory Valley Utility District would like to ensure that our customers are aware of the potential dangers associated with cross contamination when engaged in these activities.  A garden hose submerged in any liquid or attached to certain devices used to spray pesticides or herbicides will form a cross connection.  A cross connection is a situation where a possible source of contamination is directly linked to our public water system.  If the end of your garden hose is connected to a chemical container, swimming pool or other contaminant during a water main break or fire, the substance can be siphoned back into the water system.  This condition, known as cross connection, could cause a public health hazard.  Please be careful when using your garden hose.  Backflow Devices are available to prevent this problem and are required by the State of Tennessee for all Commercial customers and all Residential customers with an irrigation system.  Please help us provide a safe supply of drinking water to all of our customers.  

For more information on cross connections and how to protect against them, please call our office at 615-628-0237.  Thank you!








A member of our maintenance staff is available 24 hours a day, 7 days a week for water related emergencies and water outages.  If you need immediate assistance, please call 615.628.0237 and a member of our maintenance staff will promptly return your call.  A service fee may apply.  Please Note: For customer service and maintenance, or other non-emergency issues, our technicians will not be dispatched between the hours of 8:00 pm and 7:30 am.


Suspicious Activity?    Only uniformed District personnel should be seen inspecting and maintaining water meters and other public water system infrastructure.  If you see any suspicious activity, please contact our office or the local police department. 




465 Duke Drive • Franklin • 37067

 Office 615-628-0237 • Fax 615-628-0241


This institution is an equal opportunity provider,and employer.    

Important Notice: The information contained on this website does not purport to be complete and may not be completely up-to-date or accurate. Do not make decisions or incur obligations based upon the information contained in this Internet site. All information or summaries of information contained on this Internet site are subject to the exact provisions of the complete and current documents.