Thanksgiving Office Hours
Our office will be closed Thursday, November 27th and Friday, November 28th in observance of the Thanksgiving holiday.
In case of an emergency please call (615)628-0237
Protect Your Pipes From The Cold
As the temperature outside drops it increases the risk for pipes, hoses and other fixtures to freeze, which can create water loss.
Please click here to receive helpful tips for protecting your home!
2013 WATER QUALITY REPORT
The District's 2013 Water Quality Report is now available. You may view a copy of our report HERE. Please contact our office at 615-628-0237 if you would like to receive a paper copy of the 2013 report. We will be happy to mail one to you at no charge, or you can stop by our office and pick one up. The State of Tennessee and the Environmental Protection Agency (EPA) require water systems to test and report on a regular basis to ensure safety and quality.
FIRE HYDRANT FLUSHING
District staff and local fire departments periodically and routinely flush hydrants throughout the District as a part of routine maintenance. The hydrants are flushed to maintain water quality. However, this process could stir sediment and cause temporary discoloration of your drinking water. If you experience any water quality issues such as cloudy or dirty water, we would recommend that you run your faucets for at least a few minutes to clear your service line. There is no known harmful effect on health due to discolored water from flushing.
LEAK DETECTION KITS
Think you may have a leaking toilet? Stop by our office for a free leak detection kit and save with each flush! Looking for more ways to save water? The EPA WaterSense calculator can help you estimate water, energy and utility bill savings from the installation of WaterSense labeled products. For more information and to use the savings calculator, please visit the EPA's website. EPA WaterSense Calculator
DISCONNECTION POLICY FOR DELINQUENT ACCOUNTS
If FULL payment of your balance due is not received in our office within 60 days of the statement date, then your service is subject to disconnection. In addition, your entire past due balance will be due and payable at that time - including those past due balances that are less than 60 days past due. Reconnection Fees will also apply. For the safety of our technicians, the District will not reconnect water service between the hours of 8:30 pm and 7:30 am.
PRESSURE REDUCER VALVES
Your home and/or business should be equipped with a Pressure Reducer Valve.
To learn more about Pressure Reducer Valves, click here.
CROSS CONNECTION TESTING PROGRAM
Commercial backflow testing begins February 2014
Residential irrigation backflow testing begins June 2014
Cross connection is the undesirable reversal of water from its intended direction in any plumbing or pipeline system. A backflow prevention device that is properly installed, tested and maintained can reliably prevent the backflow of water of an unknown quality from flowing back into the community’s water system.
The State of Tennessee requires a backflow device to be installed and tested annually for all commercial buildings with domestic, fire and/or irrigation systems and also on irrigation systems for residential homes. A uniformed member of our staff will test your backflow device(s) each year. Whether commercial or residential, the cost per device and visit is $40.00. Your device(s) will be tested annually and you will receive a bill from Mallory Valley. If your device fails testing, Mallory Valley may repair your backflow device(s) and perform a re-test. We offer the repair service at the cost of parts/materials plus $40 per hour for labor. We offer this service to help our customers and to maintain compliance with the State of Tennessee.
For more information on cross connection, please click here: Backflow Prevention.
Over the next few weeks, the cooler temperatures will bring people outdoors to work in their yards and gardens. And, many will begin getting their swimming pools ready for winter. Mallory Valley Utility District would like to ensure that our customers are aware of the potential dangers associated with cross contamination when engaged in these activities. A garden hose submerged in any liquid or attached to certain devices used to spray pesticides or herbicides will form a cross connection. A cross connection is a situation where a possible source of contamination is directly linked to our public water system. If the end of your garden hose is connected to a chemical container, swimming pool or other contaminant during a water main break or fire, the substance can be siphoned back into the water system. This condition, known as cross connection, could cause a public health hazard. Please be careful when using your garden hose. Backflow Devices are available to prevent this problem and are required by the State of Tennessee for all Commercial customers and all Residential customers with an irrigation system. Please help us provide a safe supply of drinking water to all of our customers.
For more information on cross connections and how to protect against them, please call our office at 615-628-0237. Thank you!
A member of our maintenance staff is available 24 hours a day, 7 days a week for water related emergencies and water outages. If you need immediate assistance, please call 615.628.0237 and a member of our maintenance staff will promptly return your call. A service fee may apply. Please Note: For customer service and maintenance, or other non-emergency issues, our technicians will not be dispatched between the hours of 8:00 pm and 7:30 am.
Suspicious Activity? Only uniformed District personnel should be seen inspecting and maintaining water meters and other public water system infrastructure. If you see any suspicious activity, please contact our office or the local police department.
465 Duke Drive • Franklin • 37067
Office 615-628-0237 • Fax 615-628-0241
This institution is an equal opportunity provider,and employer.
Important Notice: The information contained on this website does not purport to be complete and may not be completely up-to-date or accurate. Do not make decisions or incur obligations based upon the information contained in this Internet site. All information or summaries of information contained on this Internet site are subject to the exact provisions of the complete and current documents.