PROTECT YOUR HOME FROM FREEZING PIPES!
A few simple precautions can save you time and money in repairing the damage caused by frozen pipes this winter season. Please CLICK HERE to read more on how to protect your home. Notice of cross connection hazards in the fall- CLICK HERE .
LOOKING FOR WAYS TO SAVE WATER?
The EPA WaterSense calculator can help you estimate water, energy and utility bill savings from the installation of WaterSense labeled products. For more information and to use the savings calculator, please visit the EPA's website.
http://epa.gov/watersense/calculate_your_water_savings.html
INSTRUCTIONAL VIDEOS!
Mallory Valley is taking your most frequently asked questions and turning them into instructional videos!
Visit the Instructional Videos tab to learn more!
OUTBOUND CUSTOMER NOTIFICATION SYSTEM
Effective June 2010
The District has implemented a new automatic outbound customer notification system by phone. In an emergency, we will be able to quickly notify you through a recorded message of a potential water service outage in your area. (Please note that, due to varying factors, there may be times when we are unable to initiate phone calls for water service interruptions.) We will also use this system to notify you of a delinquent balance on your account that could be subject to disconnection. (We will continue to mail separate delinquent notices as well.) In addition, we will use this system to notify our customers of excessive water usage. While customer water usage can vary greatly, we do our best to notify you in the event your water consumption for the current billing period is considerably higher than your normal average usage. (Your account may be flagged for a phone call if your current water usage is more than three times higher than your previous 13-month average water usage.) In the future, this system may be used for other types of notifications as well.
In order to reach you, we need your current phone number! If you don't think we have your current phone number, please call our office at 615-628-0237 and we will be happy to take your information. You can also update your contact information through our online account access system. Thank you!
DISCONNECTION POLICY FOR DELINQUENT ACCOUNTS
Effective March 2010
If you have more than one type of water service (Domestic meter, Fire meter and/or Irrigation meter) then your services have now been combined into one Mallory Valley account number. Consequently, your account balances for each type of water service have been combined as well. You will now receive one bill and make one payment for multiple water services at a single location. A delinquent balance on your account for any water service will result in termination of your Domestic water meter service until the full account balance is paid. Late fees and Reconnection fees will also apply.
Please click on the link below to review the District's disconnection policy.
Mallory Valley Disconnection Policy
IMPROVED WATER PRESSURE
Effective December 2009
In an effort to continue providing an adequate water supply to our customers, the District has completed phase one of a water line transmission project which will better serve our present and future customers. Many of you will notice improved water pressures with the addition of a new water storage tank located adjacent to Lynnwood Way. The newly constructed tank will improve deficiencies previously existing in the system relative to low water pressure. If you are experiencing water pressure that is excessive, you might want to consider adjusting the pressure reducing valve (PRV) installed on your system. If you do not currently have a PRV, most plumbing contractors are capable of installing one for you.
We are pleased to have completed the project in a timely manner and were successful in developing our system to provide adequate water at present and in support of future development.
Your home and/or business should be equipped with a Pressure Reducer Valve. To learn more about Pressure Reducer Valves, click here.
IRRIGATION LEAK ADJUSTMENTS
Effective January 2009
Mallory Valley will no longer allow leak adjustments of any kind to an irrigation system.
CROSS CONNECTION TESTING PROGRAM
- Commercial backflow testing begins February 2012
Residential irrigation backflow testing begins June 2012
Cross connection is the undesirable reversal of water from its intended direction in any plumbing or pipeline system. A backflow prevention device that is properly installed, tested and maintained can reliably prevent the backflow of water of an unknown quality from flowing back into the community’s water system.
The State of Tennessee requires a backflow device to be installed and tested annually for all commercial buildings with domestic, fire and/or irrigation systems and also on irrigation systems for residential homes.
A uniformed member of our staff will test your backflow device(s) each year. Whether commercial or residential, the cost per device and visit is $40.00. Your device(s) will be tested annually and you will receive a bill from Mallory Valley.
If your device fails testing, Mallory Valley may repair your backflow device(s) and perform a re-test. We offer the repair service at the cost of parts/materials plus $40 per hour for labor. We offer this service to help our customers and to maintain compliance with the State of Tennessee.
For more information on cross connection, please click here: Backflow Prevention.
Suspicious Activity? Only uniformed District personnel should be seen inspecting and maintaining water meters and other public water system infrastructure. If you see any suspicious activity, please contact our office or the local police department.
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Mallory Valley is an EPA WaterSense partner!
A member of our maintenance staff is available 24 hours a day, 7 days a week for water related emergencies and water outages. If you need immediate assistance, please call 615.628.0237 and a member of our maintenance staff will promptly return your call. A service fee may apply.
465 Duke Drive
Franklin 37067
Office 615-628-0237
Fax 615-628-0241
This institution is an equal opportunity provider, and employer.
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