Is your irrigation system ready for the summer? Click on these links for helpful information and tips!
FIRE HYDRANT FLUSHING
Both District staff and local fire departments periodically flush hydrants throughout the District as a part of routine maintenance. The hydrants are flushed to maintain water quality. However, this process could stir sediment and cause temporary discoloration of your drinking water. If you experience any water quality issues such as cloudy or dirty water, we would recommend that you run your faucets for at least a few minutes to clear your service line. There is no known harmful effect on health due to discolored water from flushing.
LEAK DETECTION KITS
Think you may have a leaking toilet? Stop by our office for a free leak detection kit and save with each flush! Looking for more ways to save water? The EPA WaterSense calculator can help you estimate water, energy and utility bill savings from the installation of WaterSense labeled products. For more information and to use the savings calculator, please visit the EPA's website. EPA WaterSense Calculator
DISCONNECTION POLICY FOR DELINQUENT ACCOUNTS
If FULL payment of your balance due is not received in our office within 60 days of the statement date, then your service is subject to disconnection. In addition, your entire past due balance will be due and payable at that time - including those past due balances that are less than 60 days past due. Reconnection Fees will also apply. For the safety of our technicians, the District will not reconnect water service between the hours of 8:30 pm and 7:30 am.
PRESSURE REDUCER VALVES
Your home and/or business should be equipped with a Pressure Reducer Valve.
To learn more about Pressure Reducer Valves, click here.
CROSS CONNECTION TESTING PROGRAM
Commercial backflow testing begins February 2013
Residential irrigation backflow testing begins June 2013
Cross connection is the undesirable reversal of water from its intended direction in any plumbing or pipeline system. A backflow prevention device that is properly installed, tested and maintained can reliably prevent the backflow of water of an unknown quality from flowing back into the community’s water system.
The State of Tennessee requires a backflow device to be installed and tested annually for all commercial buildings with domestic, fire and/or irrigation systems and also on irrigation systems for residential homes. A uniformed member of our staff will test your backflow device(s) each year. Whether commercial or residential, the cost per device and visit is $40.00. Your device(s) will be tested annually and you will receive a bill from Mallory Valley. If your device fails testing, Mallory Valley may repair your backflow device(s) and perform a re-test. We offer the repair service at the cost of parts/materials plus $40 per hour for labor. We offer this service to help our customers and to maintain compliance with the State of Tennessee.
For more information on cross connection, please click here: Backflow Prevention.
Notice of Cross Connection in the Summer - Over the next few months the warm weather will bring customers outdoors to work in their yards and gardens. And, many will begin preparing their swimming pools for summer use. The District would like to ensure that our customers are aware of the potential dangers associated with cross contamination when engaged in these activities. A garden hose submerged in any liquid or attached to certain devices used to spray pesticides or herbicides will form a cross connection. If the end of your garden hose is connected to a chemical container, swimming pool or other contaminant during a water main break or when fire hydrants are used, the substance connected to your hose can be siphoned back into the water system. Devices are available to prevent this issue, and the best solution is to always be careful when using your garden hose. Please help us provide a safe supply of drinking water to all customers.
A member of our maintenance staff is available 24 hours a day, 7 days a week for water related emergencies and water outages. If you need immediate assistance, please call 615.628.0237 and a member of our maintenance staff will promptly return your call. A service fee may apply. Maintenance staff may not be dispatched between the hours of 8:30 pm and 7:30 am for the safety of our technicians, unless such action is required for water related emergencies.
Suspicious Activity? Only uniformed District personnel should be seen inspecting and maintaining water meters and other public water system infrastructure. If you see any suspicious activity, please contact our office or the local police department.
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Important Notice: The information contained on this website does not purport to be complete and may not be completely up-to-date or accurate. Do not make decisions or incur obligations based upon the information contained in this Internet site. All information or summaries of information contained on this Internet site are subject to the exact provisions of the complete and current documents.
Next page: Drinking Water Week, May 5-11