Adjustments

If you experience a water leak, you may request a leak adjustment on your water and/or sewer bill from Mallory Valley Utility District.

Once the leak has been repaired, you must submit a Plumber's Affidavit to Mallory Valley. The affidavit verifies the address of the property, the nature of leak and the date the leak was fixed.

Once we receive the Plumber's Affidavit, Mallory Valley will calculate your leak adjustment. Customers are allowed one leak adjustment per year for one month's billing cycle. Mallory Valley will calculate an average monthly usage for your account, based upon water usage for you account during at least three (3) billing cycles.

For our Franklin customers who receive water and sewer charges together on one bill from Mallory Valley Utility District: Your account will be credited $1.00 (plus tax) for water and $1.00 (plus tax) for sewer per 1,000 gallons of water used over your average monthly usage.

For our Brentwood customers who only receive a water bill from Mallory Valley Utility District: Your account will be credited $1.00 (plus tax) per 1,000 gallons of water used over your average monthly usage.